Your Questions, Answered

  • Store your loaf cut-side down on a cutting board or wrapped in a bread bag at room temperature. Our sourdough is best enjoyed within 5–7 days. Avoid refrigerating it, as refrigeration can dry out the bread more quickly.

  • Yes! If you won’t finish your loaf within a week, slice it first and freeze it in an airtight freezer bag for up to 3 months. Toast slices directly from the freezer or thaw the loaf at room temperature.

  • Our sourdough is made without preservatives but naturally stays fresh longer than many store-bought breads. When stored properly at room temperature, most customers enjoy their loaf for up to a week. If you need longer storage, freezing is the best option.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • A crisp crust is one of the hallmarks of artisan sourdough. If you’d like to refresh your loaf, warm it in a 350°F oven for 5–10 minutes.

  • Yes! Every loaf is handcrafted in small batches and baked fresh for each pickup day.

  • No. Our breads are made with simple ingredients and contain no preservatives or artificial additives.

  • Our classic sourdough is made with bread flour, water, salt, and our sourdough starter made with whole wheat flour.

  • No. Our sourdough is naturally risen using our sourdough starter.

  • Our classic sourdough is vegan. Some specialty flavors may contain dairy or other ingredients—please check each product description.

  • Yes. All of our breads contain wheat (gluten). Some specialty loaves may also contain nuts, seeds, or other allergens. Please check product descriptions.

  • Absolutely! If you’re looking for a specific flavor or have a special request, send us a message and we’ll do our best to accommodate it.

  • Our loaves are sold unsliced to help them stay fresh longer. If you’d like your loaf sliced, please leave a note with your order.

  • Pinebrook Bakery is a home-based bakery located in New Rochelle, New York.

  • We offer local pickup and limited local delivery to select Westchester communities. Delivery availability is shown during checkout. Please message us on our contact page for special exceptions.

  • Please allow up to 24 hours for order fulfillment:

    Westchester Orders- pickup and limited delivery:

    FRIDAY 9am - cutoff for SATURDAY loaf

    SATURDAY 9am- cuttoff for SUNDAY loaf

    NYC delivery for employees of VIDA or READY SET:

    SUNDAY 9am- cutoff for MONDAY VIDA or READY SET EMPLOYEE loaf

    MONDAY 6:30am - cutoff for TUESDAY VIDA or READY SET EMPLOYEE loaf

  • Because our products are made fresh to order, we cannot accept returns or exchanges. If there is an issue with your order, please reach out—we’re always happy to help.

  • Every loaf is handcrafted and naturally fermented, so slight variations in shape, color, and scoring are part of what makes artisan sourdough unique.

  • Yes! We welcome larger orders for parties, holidays, gifts, and events. Please contact us several days in advance to ensure availability.

  • No. We bake on select days each week to ensure every loaf is made fresh.